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Delivery & Returns

 Delivery Policy

The period stated within which you will receive your order is approximate, except where specific next-day or named-day delivery options are selected. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be part-shipped. 

Any items that are received damaged or incorrect will be considered for repair, replacement, part-replacement or refund if reported to Sure Shot Badminton within 30 days of receipt. Please note that where blades and rubbers are concerned the ratings given are a general guide and are not binding in terms of fault if they don’t precisely agree with the interpretation of any particular individual.

In the event that Sure Shot Badminton or products sold by Sure Shot Badminton are at fault postage costs for returns will be liable to be refunded up to the value of £7.99. If the product is verified as not faulty upon its return the product will be returned to you subject to a £20.00 carriage charge, which must be paid in advance of its return.

In the event that Sure Shot Badminton or products sold by Sure Shot Badminton are not at fault, all postage costs for returns will be liable to be paid by you and items must be returned in their original condition and packaging if notification of their return is made after 14 days from the date of receipt.

In the event that a price reduction has been introduced for any goods after a purchase has been made, Sure Shot Badminton will provide a part-refund for the difference between the price paid for the item and the reduced price introduced on condition that a claim for such a part-refund is made within 14 days of receipt of the goods.

All product characteristic ratings found on the Sure Shot Badminton website are taken from a combination of professional opinion resulting from our own testing and/or guidance provided by the manufacturers. These ratings are therefore only considered to be an approximate guide and Sure Shot Badminton cannot be held responsible if your interpretation of these ratings fails to match your own opinion of the product's characteristics after initial use.

Title to any product ordered will pass to you once Sure Shot Badminton has received payment in full for that product.

The Couriers will attempt delivery twice, after this, you as the customer are obliged to collect the goods from your local branch.

If your delivery address is outside of the United Kingdom you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Sure Shot Badminton advises each customer to contact their local customs office for further information.

From time to time Sure Shot Badminton may engage a 3rd party to fulfil orders, a contract for the sale of these products will be made between the 3rd party supplier and yourself.

Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

 

Conditions of delivery

Sure Shot Badminton use the following delivery services to fulfil orders, some of which will be made available or not depending on the products ordered. The following conditions apply for these delivery services:

Fedex

- Estimated 1-2 working days delivery from the date of dispatch. While orders will be aimed to be dispatched within 1 working day (not including Saturdays) of receiving them, this is not a guaranteed timescale and should be used as a guide only.

- End to end tracking from the date of dispatch. You will receive an email containing your tracking number once your order has been dispatched for all orders placed on our website.

- The expected (although not guaranteed) due date for deliveries by Fedex is 1 working day after dispatch. Deliveries will not be considered as lost until 10 days after the expected due date. Placing an order with us confirms your acknowledgement that Sure Shot Badminton cannot pursue any claim for loss on your behalf until after this time and that only then, where needed, can a replacement order be dispatched to you. 

- Delivery made to a nearby address, confirmed by signature, will be assumed to have been made correctly.


Returns Policy

1. Right to Cancel

1.1) You have a right to cancel your order for any item purchased through our website with or without reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for refund, except for those which have been custom-made (e.g. made-up table tennis bats).

1.2) If you are unhappy with your purchase and wish to return it, you have 14 days to notify us of this from the day after receipt of your order.

1.3) We will accept unused returns for replacement or refund within 14 days from the date you notify us of your intention to return, provided that the product is returned in the same condition in which it was delivered.

1.4) If your order consists of multiple goods, the 14-day period to notify us of your intention to return runs from when you get the last of the batch.

1.5) If any products are received damaged or faulty, you are entitled to return it for refund within 30 days of receipt. A repair, replacement, part-replacement or price reduction may be offered which you can choose to accept if you wish.

1.6) If Sure Shot Badminton is notified after 30 days that a product is faulty, the product may be returned and a repair, replacement or part-replacement will be provided by Sure Shot Badminton once the fault has been verified. A repair will always be provided ahead of a replacement whereby the fault is minor and easily and quickly corrected. If the product cannot be repaired or replaced Sure Shot Badminton may offer a price reduction for you to keep the product or a refund if you do not wish to keep the product.


2. Procedure for Returns

2.1) Please contact us on 01642 772024 prior to returning goods and we will assist with the return

2.2) Our returns address is:

Sure Shot Badminton (Product Returns)Queensway
C/O Ransome Sporting Goods 
Queensway, Middlesbrough, Cleveland 
TS3 8TF

2.3) When returning a product, please include a note of your name, address details, contact number and reason for returning.

 

3. Liability for Cost of Returns

3.1) In the event that Sure Shot Badminton or products sold by Sure Shot Badminton are at fault Sure Shot Badminton will be liable to pay (or reimburse you) the postage costs for returns;

3.2.1) In the event that Sure Shot Badminton or products sold by Sure Shot Badminton are not at fault liability for all postage costs for returns rests with you. In such cases, Sure Shot Badminton reserve the right to deduct the cost of this return (£7.99 as of 27/06/2020) from any refund due to you for the returned item(s).

3.2.2) We will not refund the return postage paid by you to another courier for the return of any order item(s) whereby Sure Shot Badminton or products sold by Sure Shot Badminton are not at fault.

3.2.3) Sure Shot Badminton will not accept fault for any returned order items if the reason for return is that they are no longer wanted, despite being correct and not faulty.

 

4. Right to a Refund

4.1) Faulty or incorrect products must be sent back for inspection before a refund will be issued. If the product is found to be incorrect or have a defect you will be offered a repair, refund or exchange as applicable (if available).

4.2) Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and a refund will not be given.

4.3) Returned goods should be adequately sealed in original packaging. On returning any item the original packaging should also be returned and neither the goods nor the packaging should be used, defaced or damaged beyond what is necessary to examine the product as would be necessary to assess in a high street store. Failure to do so could result in only a partial refund being issued where the value of the returned product has been diminished due to the condition of its packaging upon return, or your right to a refund could be voided all together.
  
4.4) Once a fault has been verified for a returned product, you will be entitled to receive a full refund for the value of the product (such as satisfied with clause 4.3 above) as well as the cost of returning the product (such as satisfied by clause 3.1) above) within 14 days

 

 

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