Part of Badminton England’s ‘The Racket Pack’ programme. Each product included within the programme has been specifically developed with Badminton England for the younger Badminton Player. All rackets within the range are designed to suit a specific age range.
The Flo racket is a great value racket for players aged 11 to 12 years old. It is a 25” midi size length with a light isometric aluminium head with tempered steel shaft for durability. Weighing 91 grams it is ideal for improving players with a cool black design and purple splat detail.
The period stated within which you will receive your order is approximate, except where specific next-day or named-day delivery options are selected. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be part-shipped.
Any items that are received damaged or incorrect will be considered for repair, replacement, part-replacement or refund if reported to Sure Shot Badminton within 30 days of receipt. Please note that where blades and rubbers are concerned the ratings given are a general guide and are not binding in terms of fault if they don’t precisely agree with the interpretation of any particular individual.
In the event that Sure Shot Badminton or products sold by Sure Shot Badminton are at fault postage costs for returns will be liable to be refunded up to the value of £7.99. If the product is verified as not faulty upon its return the product will be returned to you subject to a £20.00 carriage charge, which must be paid in advance of its return.
In the event that Sure Shot Badminton or products sold by Sure Shot Badminton are not at fault, all postage costs for returns will be liable to be paid by you and items must be returned in their original condition and packaging if notification of their return is made after 14 days from the date of receipt.
In the event that a price reduction has been introduced for any goods after a purchase has been made, Sure Shot Badminton will provide a part-refund for the difference between the price paid for the item and the reduced price introduced on condition that a claim for such a part-refund is made within 14 days of receipt of the goods.
All product characteristic ratings found on the Sure Shot Badminton website are taken from a combination of professional opinion resulting from our own testing and/or guidance provided by the manufacturers. These ratings are therefore only considered to be an approximate guide and Sure Shot Badminton cannot be held responsible if your interpretation of these ratings fails to match your own opinion of the product's characteristics after initial use.
Title to any product ordered will pass to you once Sure Shot Badminton has received payment in full for that product.
The Couriers will attempt delivery twice, after this, you as the customer are obliged to collect the goods from your local branch.
If your delivery address is outside of the United Kingdom you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Sure Shot Badminton advises each customer to contact their local customs office for further information.
From time to time Sure Shot Badminton may engage a 3rd party to fulfil orders, a contract for the sale of these products will be made between the 3rd party supplier and yourself.
Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Conditions of delivery
Sure Shot Badminton use the following delivery services to fulfil orders, some of which will be made available or not depending on the products ordered. The following conditions apply for these delivery services:
- Estimated 1-2 working days delivery from the date of dispatch. While orders will be aimed to be dispatched within 1 working day (not including Saturdays) of receiving them, this is not a guaranteed timescale and should be used as a guide only.
- End to end tracking from the date of dispatch. You will receive an email containing your tracking number once your order has been dispatched for all orders placed on our website.
- The expected (although not guaranteed) due date for deliveries by Fedex is 1 working day after dispatch. Deliveries will not be considered as lost until 10 days after the expected due date. Placing an order with us confirms your acknowledgement that Sure Shot Badminton cannot pursue any claim for loss on your behalf until after this time and that only then, where needed, can a replacement order be dispatched to you.
- Delivery made to a nearby address, confirmed by signature, will be assumed to have been made correctly.
1. Right to Cancel
1.1) You have a right to cancel your order for any item purchased through our website with or without reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for refund, except for those which have been custom-made (e.g. made-up table tennis bats).
1.2) If you are unhappy with your purchase and wish to return it, you have 14 days to notify us of this from the day after receipt of your order.
1.3) We will accept unused returns for replacement or refund within 14 days from the date you notify us of your intention to return, provided that the product is returned in the same condition in which it was delivered.
1.4) If your order consists of multiple goods, the 14-day period to notify us of your intention to return runs from when you get the last of the batch.
1.5) If any products are received damaged or faulty, you are entitled to return it for refund within 30 days of receipt. A repair, replacement, part-replacement or price reduction may be offered which you can choose to accept if you wish.
1.6) If Sure Shot Badminton is notified after 30 days that a product is faulty, the product may be returned and a repair, replacement or part-replacement will be provided by Sure Shot Badminton once the fault has been verified. A repair will always be provided ahead of a replacement whereby the fault is minor and easily and quickly corrected. If the product cannot be repaired or replaced Sure Shot Badminton may offer a price reduction for you to keep the product or a refund if you do not wish to keep the product.
2. Procedure for Returns
2.1) Please contact us on 01642 772024 prior to returning goods and we will assist with the return
2.2) Our returns address is:
Sure Shot Badminton (Product Returns)Queensway
C/O Ransome Sporting Goods
Queensway, Middlesbrough, Cleveland
2.3) When returning a product, please include a note of your name, address details, contact number and reason for returning.
3. Liability for Cost of Returns
3.1) In the event that Sure Shot Badminton or products sold by Sure Shot Badminton are at fault Sure Shot Badminton will be liable to pay (or reimburse you) the postage costs for returns;
3.2.1) In the event that Sure Shot Badminton or products sold by Sure Shot Badminton are not at fault liability for all postage costs for returns rests with you. In such cases, Sure Shot Badminton reserve the right to deduct the cost of this return (£7.99 as of 27/06/2020) from any refund due to you for the returned item(s).
3.2.2) We will not refund the return postage paid by you to another courier for the return of any order item(s) whereby Sure Shot Badminton or products sold by Sure Shot Badminton are not at fault.
3.2.3) Sure Shot Badminton will not accept fault for any returned order items if the reason for return is that they are no longer wanted, despite being correct and not faulty.
4. Right to a Refund
4.1) Faulty or incorrect products must be sent back for inspection before a refund will be issued. If the product is found to be incorrect or have a defect you will be offered a repair, refund or exchange as applicable (if available).
4.2) Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and a refund will not be given.
4.3) Returned goods should be adequately sealed in original packaging. On returning any item the original packaging should also be returned and neither the goods nor the packaging should be used, defaced or damaged beyond what is necessary to examine the product as would be necessary to assess in a high street store. Failure to do so could result in only a partial refund being issued where the value of the returned product has been diminished due to the condition of its packaging upon return, or your right to a refund could be voided all together.
4.4) Once a fault has been verified for a returned product, you will be entitled to receive a full refund for the value of the product (such as satisfied with clause 4.3 above) as well as the cost of returning the product (such as satisfied by clause 3.1) above) within 14 days
Here at Sure Shot Badminton we offer payment options to suit the needs of every customer. If there is a payment option you would like to use which is not accepted please let us know. We accept all major credit/debit cards through by phone, Sage Pay online (coming soon) and also Paypal payments.
CREDIT / DEBIT CARD PAYMENTS
Currently we are unable to process card payments through the online store, only paypal.
If you wish to place an order and pay by credit / debit card please call our sales team on 01642 772024 who will be able to take your order over the phone, including product, delivery and invoices address, and take a manual payment.
PAYPAL SECURE PAYMENTS
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community - most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
SAGE PAY - COMING SOON
Sure Shot Badminton recognises the importance of security regarding the credit card information you send over the Internet. Hence all our credit card transactions are done using Sage Pay VSP secured server. This secure sever utilises industry-standard Sockets Layer (SSL) technology to encrypt all your personal information including debit or credit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet.
Sage Pay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that our customer's details remain secure throughout the transaction process.
All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you enter on Sure Shot Badminton can be examined, used or modified by any third parties attempting to gain access to sensitive information.
No individuals within Sage Pay or Sure Shot Badminton are able to decrypt transaction information or cardholder data. Your transaction information and customer card information is secure even from our own employees because our systems never display the full card numbers, even on administration screens.
We are so confident about the transaction security on our site that we back every purchase with our 100% security guarantee.